eg888's Privacy Policy

01. Introduction and Applicability

eg888 (referred to hereinafter as "we", "our", or "the platform") places the highest importance on the privacy of its users. This privacy policy provides a detailed description of how we collect, use, and protect your information when you use the eg888.cam website and related services.

This policy applies to all individuals who visit the eg888 platform, whether registered or not. By using our services, you are considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, we request that you refrain from using our services.

02. What Information We Collect

We collect various types of information in order to operate the eg888 platform and to provide you with better services. This information can be divided into two main categories.

2.1 Information Provided Directly

When you provide information to us directly, we collect the following:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National identity card or passport number (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, Upay account numbers
• Your password (stored in encrypted form)

2.2 Automatically Collected Information

When you visit our platform, certain information is automatically collected through technical means:

• IP address and device identifier information
• Browser type, operating system, and device model
• Cookie and session data
• Log of pages visited and location
• Gameplay history and betting details
• Login and logout times and dates

03. Purpose of Data Collection

We use your information only for specific and legitimate purposes. The main objectives of our data use are detailed below:

3.1 Account Management

We use your information to create, verify, and manage your eg888 account. This includes identity verification, age confirmation, and ensuring compliance with responsible gambling policies.

3.2 Financial Transaction Processing

Your financial information is required to process deposit and withdrawal requests. This information is used to complete transactions via bKash, Nagad, Rocket, and Upay.

3.3 Service Improvement and Personalisation

We analyse your usage patterns to enrich your gaming experience and to provide content and offers tailored to your preferences.

3.4 Security and Fraud Prevention

We may review your information to ensure platform security, detect fraudulent activity, and comply with anti-money laundering (AML) regulations.

3.5 Customer Support

Our 24/7 live chat support team may use your account information to handle your requests and resolve issues. This service is provided entirely in Bengali.

3.6 Compliance with Legal Obligations

We may be required to provide your information to comply with applicable laws and regulations or in response to requests from regulatory authorities.

04. Data Sharing and Third Parties

eg888 never sells your personal information to third parties for commercial purposes. However, in certain specific circumstances we may share information on a limited basis:

• Payment processors: Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Technology partners: Technology service providers used to operate the platform may have access to limited technical data.
• Game providers: Gameplay-related information may be shared as needed with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, and Ezugi.
• Law enforcement agencies: Information may be shared with authorities in response to legal obligations or government orders.

Outside the circumstances listed above, we do not share any of your information with third parties without your explicit consent.

05. Cookie Policy

The eg888 website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

5.1 Types of Cookies We Use

• Essential cookies: These are necessary for the platform to function correctly. They are used to maintain login sessions and ensure security.
• Functionality cookies: Used to remember your preferences such as language selection and account settings.
• Analytics cookies: These cookies collect information to understand usage patterns on the platform and to improve services.

You can control cookies through your browser settings. However, disabling cookies may limit some functionality of the platform.

06. Data Security Measures

eg888 uses industry-standard security technologies and processes to keep your personal information secure. Our security framework includes:

• SSL encryption: Our entire platform is protected by SSL (Secure Sockets Layer) encryption, which encrypts all data exchanged between you and our servers.
• Password hashing: Your password is never stored directly — it is kept in encrypted form using advanced hashing algorithms.
• Access controls: Only authorised personnel may access your information for specific legitimate purposes.
• Regular audits: Our systems undergo regular security reviews and testing.
• Data backups: Secure backups of your information are maintained to ensure data protection under all circumstances.

07. Data Retention Period

eg888 retains your personal information only for as long as it is necessary or legally required. Retention periods may vary for different types of information:

• Account information: Retained while the account is active and for a specified period after closure for legal reasons.
• Financial transaction records: Retained for the long term in accordance with financial regulations.
• Technical logs: Retained for a limited period for security purposes.
• Marketing preferences: Remain in effect until you withdraw consent.

Once the retention requirement ends, we securely delete or anonymise your information.

08. Your Rights

As a user of eg888, you have the following rights regarding your own personal information:

8.1 Right of Access

You have the right to know what information we hold about you. Please contact our support team to find out.

8.2 Right of Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or by contacting us via live chat.

8.3 Right to Request Erasure

In certain circumstances you have the right to request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. To do so, contact us at [email protected].

8.5 Right to Data Portability

You have the right to request your information in a structured, commonly used format.

09. Protection of Children and Minors

eg888 is intended only for individuals aged 21 or over. We do not knowingly collect or process personal information from anyone under the age of 21.

Age verification is mandatory at the time of registration. If we become aware that we have inadvertently collected information from a minor, we will immediately take steps to delete that information and close the associated account.

Parents and guardians are advised to regularly monitor minors' online activity and to make them aware of the risks of online gambling.

10. Changes and Updates to This Policy

We may amend this privacy policy due to business requirements, legal changes, or technological developments. In the case of any significant change:

• We will update this page with the new date.
• A notice will be sent to your registered email for important changes.
• Continued use of the platform after a change is made will be taken as your acceptance of the new policy.

We recommend that you visit this page regularly and stay familiar with the latest policy.

11. Other Important Matters

11.1 Links to Third-Party Websites

If any links to third-party websites appear on the eg888 platform, we are not responsible for the privacy practices of those sites. You are advised to read their own privacy policies before visiting those sites.

11.2 International Data Transfers

Due to our technology infrastructure, your information may in some cases be stored or processed outside Bangladesh. In such cases we ensure that data transfers are conducted securely in accordance with international standards.

11.3 Fair Information Practices

We believe in the principles of fair information practices. Information we collect is used solely for the stated purposes, and no additional information is collected unnecessarily.